Metro By T-Mobile Authorized Retailer – JM Wireless LLC
Join the Innovation Movement!
At JM Wireless, a Metro by T-Mobile Authorized Retailer, we’re rewriting the rules in mobile
retail. As a Market Sales & Operations Manager (MSOM), you’ll inspire a dynamic team to
deliver exceptional customer experiences and drive store success. Dive into a career where every
day will bring new challenges and opportunities to make a difference. Be YOU, and let’s shape
the future together!
Job Description:
As a Market Sales & Operations Manager (MSOM), you’ll thrive in a
dynamic, high-energy environment. Lead by example, empower your team, and ensure our
customers receive outstanding service. You’re the bridge between overseeing our local stores and
championing the Metro By T-Mobile brand. We’re looking for a leader who drives success
across multiple locations, ensuring top-notch customer satisfaction by resolving issues and
staying ahead in the wireless industry.
What You’ll Do:
- Responsible for leadership and management of up to 18 retail store locations across the
DMA. - Lead by example, surpassing sales goals and driving team performance.
- Partner with the Store Managers to help recruit and develop top talent.
- Build and motivate a high-performance team through hiring, coaching, and development.
- Manage inventory, shipments, returns, and store operations.
- Set clear goals aligned with company objectives and ensure team efficiency.
- Support Store Managers in customer and employee issue resolution.
- Use data to set and achieve sales targets.
- Stay updated on the latest wireless technology trends.
- Analyze Profit and Loss to identify individual and District opportunities and performance
gaps that will drive results. - Stay ahead of the curve by partnering with our senior management leaders from all our
departments.
Minimum Qualifications:
- High school diploma or equivalent; college degree a plus.
- 2+ years in retail/sales management with a focus on customer service.
- Experience managing multiple locations and teams.
Skills Needed:
- Basic computer skills (Microsoft Office Suite).
- Flexibility to work evenings, weekends, and holidays.
- Strong communication and problem-solving abilities.
- Ability to lift up to 25 pounds and stand for extended periods.
What You’ll Get:
- Competitive base salary with additional commission compensation
- Paid Training
- Medical, dental, and vision benefits offered
- Phone service discount
- Opportunities for career growth and professional development
Work Location: Hybrid
Licenses and Certifications:
- At least 18 years of age
- Legally authorized to work in the United States
Ready to make an impact? Join us and be part of something extraordinary at JM Wireless